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BEST Buddies Programme

Design & Development

This section focuses on the multimedia e-Learning for module 1: Defining Your Goal.

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The following numbering convention is used throughout:

In this numbering convention: •The course is identified by an acronym of the working title: BEST Buddies Programme = BBP •The module is identified by a 2-digit number from 00 to 99, where module 00 is an introductory module that does not form part of the core course content (where there is no such module, the numbering will start at 01) •The content is identified as core (C) or supplementary (S) •The lesson is identified by a 2-digit number from 00 to 99, where lesson 00 is an introduction to the module that does not form part of the core course content (where there is no such lesson, the numbering will start at 01) •The sub-topic is identified by a 2-digit number from 01 to 99. Where this reference is not relevant, it is shown as -. •The content block is identified by a 3-digit number from 001 to 999. Where this reference is not relevant, it is shown as -. Where that content block was created in another programme: oThe authoring tool is identified by a 2-letter code: AS = Articulate Storyline CT = Camtasia CV = Canva ME = Microsoft Excel MP = Microsoft PowerPoint MW = Microsoft Word oThe content block screen is identified by a 3-digit number from 001 to 999. The reference shown above refers to core content that is the first content block of the first (or only) sub-topic of the first (or only) lesson of the first (or only) module of the BEST Buddies programme, which was built in Articulate Storyline. The reference will include only what is necessary to identify the course part. For example, the reference for module 1 would be BBP.01, the core content of the third lesson of module 1 would be referenced as BBP.01.C.03, a handout created in Canva that the learner can choose to download from the 5th content block of the third lesson of module 1 would be referenced as BBP.01.S.03.01.005.CV.001

Scoping

Module

BBP.01 - Defining Your Goal

Element

Content

The target audience for this course is telephony and back office administrators who  want to progress into a more senior position within the team. Such learners will:

  • Be based out of one of the UK or India offices​

  • Operate to UK business hours

  • WFH 60%; work in office 40%

  • Have a company laptop (including video call capability), internet access and access to the company network and LMS.

  • Be fluent in English (though this may be as a second language)

Have a minimum of 13 months’ experience in the role

Target audience

Module learning outcomes

Learning Outcome 1: Generate specific, measurable, attainable, relevant and time-bound (SMART) learning outcomes for any process they are required to train

 

Learning Outcome 5: Use the tools and templates provided by the Academy to ensure a consistent approach to on-the-job training across the company

Topics

  • The importance of “why”

  • The risks of “only how”

  • What is “specific”?

  • What is “measurable”?

  • What is “achievable”?

  • What is “relevant”?

  • What is “time-bound”?

  • Turning wishes into goals

  • Writing SMART objectives

  • Need to know, or need to know of?

These topics will map into lessons within the module as shown below:

Lesson 1 - BBP.01.C.01 - Why?

Content explaining the benefits of teaching the why instead of just the how.

  • BBP.01.C.01.01 - The Importance of Why

  • BBP.01.C.01.02 - The Risks of "Only How"

Lesson 2 - BBP.01.C.02 - What is SMART?

Content explaining the SMART principle, what it is for and how it is used. Culminates in an exercise encouraging learners to practice what they've learned

  • BBP.01.C.02.01 - Introduction: Turning wishes into goals

  • BBP.01.C.02.02 - What is "specific"?

  • BBP.01.C.02.03 - What is "measurable"?

  • BBP.01.C.02.04 - What is "achievable"?

  • BBP.01.C.02.05 - What is "relevant"?

  • BBP.01.C.02.06 - What is "time-bound"?

  • BBP.01.C.02.07 - Exercise: Turning wishes into goals

Lesson 3 - BBP.01.C.03 - Make it SMART

Content and exercises demonstrating how to distinguish content that is "need to know" from that which is "nice to have" (or not needed at all) and applying the principles learned to a work-based scenario

  • BBP.01.C.03.01 - Need to know or need to know of?

  • BBP.01.C.03.02 - Writing SMART objectives

Wireframe

This Wireframe makes the following assumptions based on business requirements and preferences:

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  • The e-Learning shell will be built in Articulate Rise. This is the preferred e-Learning tool within the business as it provides a consistent approach for learners across the business. Feedback from learners has confirmed that the "web page" format is preferred to the "slide show" format, as it is "cleaner", "more consistent" and "navigation does not have to be relearned for every CBT".

  • Content within the shell may be built using other tools (e.g. Camtasia, Storyline, PowerPoint, etc.) as long as the finished result is presented to the learner within a seamless Articulate Rise shell.

  • Graded assessments must be built directly into the LMS so that the learner's competence record can be automatically updated with the result (this requirement is linked to reporting requirements). Where applicable, coursework will be uploaded to the LMS by the learner for grading and inclusion in their competence record. 

  • Each module must include the "Log your learning" section, based on the template, which includes:

    • Credits

    • Feedback prompt

    • CPD logging prompt

 

Estimated time to complete the module: 60 minutes (NB – this estimate may be revised following learner experience testing).

BBP.01.C.00 - Introduction

  • Welcomes learners onto the module

  • Outlines benefits to the learner and learning outcomes

  • Outlines what learners will experience

BBP.01.C.01 - Why?

  • Content showing how understanding the reasons behind the steps in the process will help learners carry out the process more accurately.

  • Content encouraging the learner to consider why their learners need each piece of content within the course.

BBP.01.C.02 - What is SMART?

  • Content breaking down SMART into the constituent parts to demonstrate to the learner how this can be used to develop clear and achievable goals.

  • Exercises allowing learners to apply the SMART principles

BBP.01.C.03 - Make it SMART

  • Content and tools to help learners identify what needs to be taught, what needs to be sign-posted and what is not needed.

BBP.01.C.04 - Module Summary ("Content Complete")

  • Presents key takeaways from the module

BBP.01.C.05 - Assessment

  • Multiple choice quiz to check recall of topics covered

BBP.01.C.06 - Call to action

  • Outlines next steps for learner, including prompt for assessed coursework.

BBP.01.C.07 - Did you know?

  • Standard template crediting vocal talents and  allowing learners to sign up to be involved in future projects.

BBP.01.C.08 - You said. We did

  • Standard template listing some of the feedback that was used to build the module and encouraging the learner to provide anonymous feedback.

BBP.01.C.09 - Log your learning

  • Standard template reminding learners of the learning outcomes and prompting them to record their CPD time.

Course branding and structure requirements

The following guidance is bespoke to e-Learning and covers exceptions to the standard rules, which is not included here, but can be found on the company intranet.

Considerations for e-Learning

  • Outside of the exceptions listed here, internally produced content must adhere to the Brand Guidelines listed on the intranet: Working here>For work>Brand guidelines & templates

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  • Wherever possible, graphics (including pre-recorded video) and sound effects should be sourced from Aegon’s media store, Microsoft’s stock image library or Articulate’s stock image library. Where suitable media cannot be sourced from these locations, they may be sourced from sites such as pixabay.com provided that:

    1. The media used are royalty-free

    2. The media author is credited

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  • Screen snips may be used, provided that information that could be used to identify the customer has been obscured

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  • As the preferred brand font (Arial) is not available within Articulate Rise (and a font file is not available), Lato must be used for both heading and body text within this application.

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  • Body text must be black regular font. Emphasised body text must be in one of the approved accent colours and bold font. Font size is not specified, instead it must be large enough for the average person to comfortably read it on a laptop screen with the application set to full screen and the screen resolution set to 100%. In most cases, a font size of between 14 and 18 will be suitable. Font size for body text must remain consistent throughout the course.

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  • Where body text is presented over a coloured background, the font may be changed to white regular/bold font to improve readability.

Articulate Rise

General settings

Item

Setting

Theme

Rise

Navigation type

Sidebar

Navigation buttons

Previous/Next lesson buttons ON

  • Full width

  • Colour scheme: grey

Lesson headers

  • Hide lesson headers: OFF

  • Light

  • Header height: medium

  • Lesson count labels: ON

  • Author avatar: OFF

Colours

  • Theme colour: Custom (use Hex colour code for chosen branding accent colour)

  • Contrast: Automatic

Fonts

  • Headings font: Lato

  • Body font: Lato

Block entrance animations: ON

Blocks

Cover settings & menu screen

Item

Setting

Layout

Split left image

Image

EITHER:

  • A stock image sourced from one of the permitted stock image libraries (see above), OR

  • A screen snip where information that could identify the customer has been obscured
     

Logo

Academy logo - colourway to match selected branding accent colour

Logo size

Small

DO NOT include learner instructions or content on the menu screen – internal evidence shows that many learners bypass this screen.

Content block generic settings

Unless otherwise stated, use default block settings with the background set to “Light”.

Item

Permitted blocks & settings

Body text

Hex colour #000000 (Black)

Emphasised body text

Use Hex colour code for chosen branding accent colour. Default size. Bold.

Topic heading

Text on image block. Use photographic images. Use either:

  • The same image throughout the course

  • The same image throughout the module

  • The same image throughout the section

  • Images that link to each topic

Subheadings within topics

Subheading block OR Paragraph with subheading block. Hex colour #000000 (Black).

Call out

Note block. Use default block settings (including background colour). Body text hex colour #000000 (Black), regular font. Emphasised body text hex colour #000000 (Black) Bold.

Quote A/B/C/D block: Use default block settings

Videos

Storyline block (preferred): (see below for details of how to set up Storyline settings)

Video block: Video width: small

Video Embed block: Video embed width: small. Do not show border

Downloads

Attachment block. Use default settings

Interactive content

Accordion block: Accordion behaviour: Only open one item at a time

Tabs block: Any images must be centred

Flashcards block: Use layout option to suit content. Front of card: Full card image (see below (Images) for details of how to set up the front of card images) OR text. Back of card: text.

Labelled graphic block: Learners can click the markers in any order: use marker style (i). Learners should click on the markers in order: use the numeral marker style (up to 9 items).

Process block: Any images must be centred

Timeline block: Any images must be centred

Activities

Sorting block

Scenario block

Storyline block: See page below for details on how to set up Storyline content.

Knowledge Check: Where more than one question is required, use either the scenario block, the Storyline block or a Knowledge Check lesson instead.

Dividers

Continue button: At the end of each topic and section insert a continue button using the default settings. After a block that learners MUST complete, use a continue button with the completion type set to “Complete block directly above”.  If the last element in a topic or section MUST be completed, set the button to “Complete block directly above”, instead of using one with the default settings. If all elements in a topic or section MUST be completed, set the button to “Complete all blocks above”.

External links

Hyperlink within text

Button/ button stack block

Set links to open in a new tab

Images

Any image block. Appropriate alt text must be included for all images used except topic headings.

Decorative images must be photographic, relevant to the content they support and should be drawn from an approved stock library. Where a non-stock image must be used (e.g. a photograph of the person being quoted or a news event), the image source must be credited in the image caption.

Charts, diagrams & infographics (internally produced) must abide by Aegon’s brand guidelines. Enable zoom on image click.

Charts, diagrams & infographics (externally produced) must include the source citation in the image caption. Enable zoom on image click.

Aegon logos must be approved by the branding team

External logos must be taken from the organisation’s website and be credited in the image caption.

Front of flip cards: To create a text on image graphic for flip cards, adapt one of the template examples in the Flip card Templates deck.

Publication settings

Item

Settings

Publish to

LMS - SCORM 1.2

Tracking

Track using course completion - 100%

Reporting

Complete/Incomplete

Exit course link

ON

Hide cover page

OFF

Reset learner progress

OFF

Articulate Storyline slide templates

Built in Storyline templates may be used, as long as they are formatted in line with company brand guidelines.

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Bespoke screens may be created as long as they are formatted in line with company brand guidelines.

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The following templates are for commonly used Storyline screens.

Video templates

Internally produced videos must be based on the current PowerPoint template located on the company intranet. There are no e-Learning specific variations to this.

Storyboard

Prototype

This prototype of module 1 has been produced to allow stakeholders to get an idea of what the finished project will look and behave like. It is not the finished product and does not contain all of the content.

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Place holder images have been inserted in place of content that has not been built into the prototype. See the storyboard for details of this content.

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Temporary AI-generated voiceovers have been added to the videos. These will be replaced with properly recorded audio in the finished product and are included here to provide a more realistic impression of the finished product.

The following blocks have been built for this prototype: •Introduction oBBP.01.C.00.01.001 oBBP.01.C.00.01.002 •What is SMART? oBBP.01.C002.01.001 oBBP.01.C002.01.002 oBBP.01.C002.01.003 oBBP.01.C002.01.004 oBBP.01.C002.01.005 oBBP.01.C002.02.001 oBBP.01.C002.02.002 oBBP.01.C002.02.003 oBBP.01.C002.07.001 oBBP.01.C002.07.002 oBBP.01.C002.07.003 oBBP.01.C002.07.004 oBBP.01.C002.07.005 oBBP.01.C002.07.006

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